Refund & Return Policy

At Prestigfy.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.

1. Return Eligibility

You may request a return if:

• The item is damaged, defective, or incorrect upon delivery.
• The product is unused, unworn, and in its original condition.
• The product is returned in its original packaging with all accessories and manuals (if applicable).
• The return request is made within 14 days of receiving your order.

Products that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Used or worn products.
• Items without original packaging.
• Personal care or hygiene products that have been opened.
• Gift cards or downloadable digital products (if offered).
• Clearance or final sale items.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

• Your order number.
• Photos of the damaged or incorrect item.
• A brief description of the issue.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

5. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective item), Prestigfy will cover the return shipping costs.

If the return is for any other reason, the customer is responsible for the return shipping charges unless otherwise stated.

6. Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

If you would like an exchange, please contact our customer support team before sending the item back.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the item, subject to this policy.

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again.
• Contact your credit card provider, as processing times may vary.
• Contact your bank for additional information.

If you still have not received your refund after completing these steps, please contact us.

9. Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Website: Prestigfy.com

Email: support@prestigfy.com

Thank you for shopping with Prestigfy. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.